Account support
Privacy notice
Sami Dahhan operates Reserveo and is the controller for the personal information Reserveo collects and uses as described in this notice. This notice applies to customers, shop owners, staff and people who contact Reserveo. For privacy questions and requests, contact dahhanapp@gmail.com.
Information Reserveo uses
- Accounts and profiles. Name, email, account identifier, authentication records, profile and role. You can also provide a phone number, photo, address, birthday or other profile details.
- Bookings and shop operations. Services, appointments, schedules, queue entries, shop and staff information, client notes and shop-entered records of charges and payments. The launch booking flow is pay at the shop.
- Content and communications. Content you choose to upload or send, including photos, videos, public posts, comments, messages, support requests, listings and job applications or attached CVs.
- Device and diagnostics. Push notification tokens, app and device information, crash diagnostics and related identifiers used by app services.
Why we use it
- Providing the service you request. We use relevant account, booking and shop information to provide the agreed service, deliver appointment updates and resolve issues with bookings or accounts.
- Keeping Reserveo reliable and safe. We use relevant technical information, reports and support records in our legitimate interests in securing the service, investigating faults and preventing misuse.
- Legal obligations. We use information when a legal duty requires it, for example when responding to a valid legal request or keeping required accounting records.
- Optional features. Where a use depends on consent, you can withdraw it for future use. Device permissions can be changed in your device settings.
Optional device permissions let you use features such as nearby search, photos, calendar entries or notifications. You can manage those permissions in your device settings. A shop that chooses to add a client from the device picker can save the selected contact's name and phone number to the shop's client record.
Who receives information
When you book, the selected shop and its authorised staff receive the details they need for the appointment. If you submit a job application, the business receiving the application can see what you send. Other users can see what you publish publicly. Reserveo processes messages and attachments to deliver them and investigate reported problems.
Reserveo uses service providers for hosting, database storage, media storage, notifications, crash reporting and email delivery. Map requests may disclose a device IP address and the map area requested to a map provider. Reserveo passes public place searches to a place-search provider. Use town or shop names for public search and use the map pin for private locations.
Providers may process data outside the UK. Contact us for details of the applicable locations and safeguards. Shops may separately control their own client and business records.
How long we keep information
We keep account information while the account is active and the data is needed to provide the service. When deciding how long to keep associated records, we consider the purpose, open bookings or support cases, legal and accounting duties, security needs and any active dispute. Some information may remain in backups until their scheduled rotation. We explain applicable exceptions and expected handling times when responding to a deletion request.
Request account and data deletion. The request can cover linked records or media that need to be handled separately from the in-app deletion step.
Your choices and rights
Depending on the circumstances, you can ask for access, correction, erasure, restriction or a copy of your data, or object to certain uses. We may need to check that you control the account. You can raise a concern with the Information Commissioner’s Office.
Reserveo accounts are intended for people aged 15 or over. Parents or guardians should make bookings for younger children through their own account. If you believe a younger child has supplied information in error, contact Reserveo so we can assess and respond to the request.